Policies

Our Policies

Terms, conditions, and agreements

Cancellation Agreement

We never like to see a member of the Duke’s family leave, but we understand that sometimes it happens. If you paid for a membership and are considering leaving, here’s what you’ll need to know:

  1. Member must give a written notice of cancellation 30 days prior to  cancellation date. A cancelling member will in no event be entitled to a refund or any portion of the membership fee.
  2. A cancelling member who rejoins Duke’s Fitness Center (DBA Health Matters, LLC) must repay the membership fee and monthly fee at its current cost. Cancellation is not effective until member returns all membership cards to Duke’s Fitness Center (DBA Health Matters, LLC). Montly rates may be adjusted at any time by Duke’s Fitness Center (DBA Health Matters, LLC).
  3. Any such adjustments in rates will be announced by Duke’s Fitness Center (DBA Health Matters, LLC) at least 60 days prior to its effective date.
  4. The facilities, equipment, scheduling, club hours, service, rules, regulations, and policies may change or be discontinued at any time without notice or liability to members. Member is not relying on oral representation (in entering this contract).
  5. Member agrees that all exercised shall be undertaken by member at his or her sole risk and the Duke’s Fitness Center (DBA Health Matters, LLC) shall not be liable for any claims, injuries, or causes of action, whatsoever, to members, person or property arising out of or connected with the use of its services, facilities, or premises. Member does hereby expressly forever release and discharge Duke’s Fitness Center (DBA Health Matters, LLC) from all such claims, injuries, or causes of action against Duke’s Fitness Center (DBA Health Matters, LLC) agents, employees, or staff.
  6. Consumer Rights of Cancellation: Member may cancel this contract without penalty or obligation within three (3) business days from the date signed below. Member may also cancel this contract if upon a doctor’s order member cannot physically receive the services or member may cancel the contract if the services cease to be offered as stated in this contract. If member cancels this contract for another reason, Duke’s Fitness Center (DBA Health Matters, LLC) will refund a prorated portion of membership dues if they are prepaid. Member most notify Duke’s Fitness Center (DBA Health Matters, LLC) in writing of his or her intention to cancel
  7. By signing this agreement, member acknowledges that he or she has also read, understands, and agrees to abide by the rules and regulations of Duke’s Fitness Center (DBA Health Matters, LLC). The contract is effective upon signing and can not be cancelled by member except as provided above. Duke’s Fitness Center (DBA Health Matters, LLC) reserves the right to cancel or suspend membership due to failure to comply with this contract.

Website Terms of Service

1. Terms

By accessing this web site, you are agreeing to be bound by these
web site Terms and Conditions of Use, all applicable laws and regulations,
and agree that you are responsible for compliance with any applicable local
laws. If you do not agree with any of these terms, you are prohibited from
using or accessing this site. The materials contained in this web site are
protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials
    (information or software) on Duke’s Fitness Center (DBA Health Matters, LLC)’s web site for personal,
    non-commercial transitory viewing only. This is the grant of a license,
    not a transfer of title, and under this license you may not:

    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Duke’s Fitness Center (DBA Health Matters, LLC)’s web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Duke’s Fitness Center (DBA Health Matters, LLC) at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Duke’s Fitness Center (DBA Health Matters, LLC)’s web site are provided “as is”. Duke’s Fitness Center (DBA Health Matters, LLC) makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Duke’s Fitness Center (DBA Health Matters, LLC) does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Duke’s Fitness Center (DBA Health Matters, LLC) or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Duke’s Fitness Center (DBA Health Matters, LLC)’s Internet site, even if Duke’s Fitness Center (DBA Health Matters, LLC) or a Duke’s Fitness Center (DBA Health Matters, LLC) authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Duke’s Fitness Center (DBA Health Matters, LLC)’s web site could include technical, typographical, or photographic errors. Duke’s Fitness Center (DBA Health Matters, LLC) does not warrant that any of the materials on its web site are accurate, complete, or current. Duke’s Fitness Center (DBA Health Matters, LLC) may make changes to the materials contained on its web site at any time without notice. Duke’s Fitness Center (DBA Health Matters, LLC) does not, however, make any commitment to update the materials.

6. Links

Duke’s Fitness Center (DBA Health Matters, LLC) has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Duke’s Fitness Center (DBA Health Matters, LLC) of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

Duke’s Fitness Center (DBA Health Matters, LLC) may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Duke’s Fitness Center (DBA Health Matters, LLC)’s web site shall be governed by the laws of the State of Vermont without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.